Mark Bowden - Voted the #1 Body Language Professional in the world for two years running
Mark is passionate about sharing the most influential and persuasive communication techniques our field teams can use to stand out, win trust, and gain credibility. In order to connect effectively through digital communication channels, we also have to adapt our body language to demonstrate that we are not only present, but also empathetic.
Dan Gardner - New York Times best-selling author of Risk: The Science and Politics of Fear
Author of books about psychology and decision-making, Dan explores how we are the safest and healthiest human beings who ever lived, and yet irrational fear is growing. Drawing on current research in cognitive psychology, political science, and behavioral economics he will explore the impact of culture, how fear is promoted for gain, and the fundamental role of human psychology.
Senani Ratnayake - Impact of COVID-19 on Animal Health Field Teams
COVID-19 has turned the traditional sales and technical support model for animal health companies on its head. Veterinary clinics are under-staffed, teams are burnt out and our field staff cannot connect with their clients to offer the support, training or tools when they need it most. Working on behalf of CAHI, Senani has gathered data on the field experience during COVID-19 and will share what she has learned along with tips to move forward as we recover within the "new normal".
Panel Discussion: Impact of COVID-19 - Facilitated by Senani Ratnayake.